Quick Reference Guide for Volunteers

January 2021 

 

Welcome to the Gate Access website! 

This document acquaints new volunteers with some of the basic functions and features of the Gate Access website. The references in this document can be found at gateaccessassist.freshdesk.com/support/home

Table of Contents

First Time Logging In

Volunteer Role

Updating Your Profile

Meetings 

Managing Assigned Shifts

Corresponding with Inmates

Keeping Track of Your Ministry

Adding an Experience

 

First Time Logging In 

Steps for First Time Access 

This article shows you how to log into Gate Access for the first time after you have received the Gate Access registration email.

Volunteer Role 

Volunteer Overview

Video - Volunteer Overview

This article and video will provide you with a general overview of the features of the website that are available to you as a volunteer.

 

NOTE: When you first log in to Gate Access, some features will not initially be available to you. For example, you will likely not yet be assigned to a facility. This is not a cause for concern. Facilities are manually assigned to volunteers by Facility Contacts after the volunteer has logged in for the first time. Your patience is appreciated.  

Updating Your Profile 

How to Update Your Profile

How to Update Your Profile Picture

Video – How to Update Your Profile 

These articles and this video will teach you how to update your profile, as well as change your profile picture.  

Meetings 

Request Access to a Meeting

This article shows how to request access to meetings, as well as how to utilize the personal calendar.

Managing Assigned Shifts 

How To Request Access To A Facility

How to Cancel Your Shift

These articles describe how to request shifts within a facility and what to do in the event that you need to cancel an assigned shift.

Corresponding with Inmates 

Using the Correspondence Feature 

Video - Using the Correspondence Feature

This article and video teach you how to use the Correspondence feature.

 

NOTE: Most volunteers will not have access to this feature when they first login. It will only appear when the volunteer has been assigned to correspond with an inmate.

Keeping Track of Your Ministry 

How to Keep Record of Your Ministry Time

Video - How to Report Your Activity 

In this article and video you will learn how to record information about a meeting and/or Bible study, as well as how to record time spent in different aspects of the prison ministry.

 

NOTE: In addition to reporting to your local congregation, reporting prison ministry activity in Gate Access is required for all prison ministry volunteers. 

Adding an Experience 

How To Add An Experience

Video - How to Add an Experience

This article and video will show you how to add an experience that you had in the prison ministry.