Overview: This article is intended to provide you with a series of steps to follow the first time you log onto Gate Access.
Step 1 To get started, click the Link next to “Log in here:” in your Gate Access Registration Email. The link will take you to the URL: https://gateaccess.org.
- Enter your Email (your email address) and the temporary Password, log into Gate Access.
- Note: You will then be directed to change your password immediately.
Step 2 When you login you will be required to change your password.
- Note: You will be directed back to the Login screen.
Step 3 Enter your Email address and the new Password, click Login.
Step 4 After logging in you will be directed to the My Ministry landing page. Select the Help Icon from top right of the screen, click on Visit Help Center to help you get started.
Step 5 On this webpage you will see several articles to help you get started. Please take the time to go through and read these articles.
- Note: You can refer to them at any time by the Help Icon. New articles will be added periodically, so check back often.
Step 6 If you still need help after reading a knowledge article, click on the Help Icon and select Chat for online support.
- Note: Current support hours are Sunday-Saturday 7:00 AM-11:00 PM CST.
Step 7 A support form will display in the bottom right corner of the page. Please type in your Name, Email, Phone, and what state you are in. Select the Start Chat button below the form to connect to support.
- Note: To close the chat form, select the large X below the form.
Step 8 If additional support is needed or an issue arises requiring you to submit a ticket, in the top right corner, click the Help Icon then Open Support Ticket. The requestor field will have your Gate Access email address. You will need to complete the Subject and Description. In the description, please provide a short, but detailed description with the issue. Once complete, click Submit.
Step 9 Once submitted a confirmation will appear on the screen. You will also receive an email confirmation of the support ticket. A support agent will respond to you via email in a timely manner.
Last Updated 04/30/2023